Post Event Evaluation Form for Meeting Planners

Please let us know how we did. Take a moment to fill out the form below, or if you prefer to fax or mail it, you can download the form here.

Some comments may be chosen to be featured on our website and in promotional material.

If you are a delegate (not a meeting organizer) and have comments for the FCC, please click here.

Fields in bold are mandatory

Name of Group

Name of Event

Event Date

Number of Guests

FCC Sales Executive Name

FCC Event Executive Name

Please answer the following questions

Section 1 - Pre-Event: Sales Team

Knowledge/Professionalism of Sales Staff

disappointed

did not meet expectations

met expectations

exceeded expectations

Consideration of Your Event’s Needs

disappointed

did not meet expectations

met expectations

exceeded expectations

Contracting Procedures

disappointed

did not meet expectations

met expectations

exceeded expectations

Effectiveness of Communication

disappointed

did not meet expectations

met expectations

exceeded expectations

Sales Staff Responsiveness

disappointed

did not meet expectations

met expectations

exceeded expectations

Comments

Section 2 - Pre-Event: Events Team

Knowledge/Professionalism of Events Team

disappointed

did not meet expectations

met expectations

exceeded expectations

Consideration of event needs

disappointed

did not meet expectations

met expectations

exceeded expectations

Effectiveness of communication

disappointed

did not meet expectations

met expectations

exceeded expectations

Event Executive’s responsiveness

disappointed

did not meet expectations

met expectations

exceeded expectations

Comments

Section 3 - At Event

How welcome did you feel?

disappointed

did not meet expectations

met expectations

exceeded expectations

Team’s ability to problem solve

disappointed

did not meet expectations

met expectations

exceeded expectations

Team attitude

disappointed

did not meet expectations

met expectations

exceeded expectations

Support during event

disappointed

did not meet expectations

met expectations

exceeded expectations

Comments

Section 4 - Facility

Room comfort/atmosphere

disappointed

did not meet expectations

met expectations

exceeded expectations

not applicable

Overall condition of facility

disappointed

did not meet expectations

met expectations

exceeded expectations

not applicable

Temperature control

disappointed

did not meet expectations

met expectations

exceeded expectations

not applicable

Accuracy of room sets

disappointed

did not meet expectations

met expectations

exceeded expectations

not applicable

Maintenance of washrooms

disappointed

did not meet expectations

met expectations

exceeded expectations

not applicable

Effectiveness of signage

disappointed

did not meet expectations

met expectations

exceeded expectations

not applicable

Deliveries/loading facilities

disappointed

did not meet expectations

met expectations

exceeded expectations

not applicable

Comments

Section 5 - Facility Services

Sound

disappointed

did not meet expectations

met expectations

exceeded expectations

not applicable

Light

disappointed

did not meet expectations

met expectations

exceeded expectations

not applicable

Audio visual

disappointed

did not meet expectations

met expectations

exceeded expectations

not applicable

Audio visual: Indicate supplier used:

Internet Service

disappointed

did not meet expectations

met expectations

exceeded expectations

not applicable

Digital Signage

disappointed

did not meet expectations

met expectations

exceeded expectations

not applicable

Security

disappointed

did not meet expectations

met expectations

exceeded expectations

not applicable

Comments

Section 6 - Food and Beverage

Understanding of needs

disappointed

did not meet expectations

met expectations

exceeded expectations

not applicable

Food quality

disappointed

did not meet expectations

met expectations

exceeded expectations

not applicable

Food presentation

disappointed

did not meet expectations

met expectations

exceeded expectations

not applicable

Service quality

disappointed

did not meet expectations

met expectations

exceeded expectations

not applicable

Prompt service

disappointed

did not meet expectations

met expectations

exceeded expectations

not applicable

Friendliness of service staff

disappointed

did not meet expectations

met expectations

exceeded expectations

not applicable

Comments

Section 7 - Post Event

Invoice clarity

disappointed

did not meet expectations

met expectations

exceeded expectations

Invoice accuracy

disappointed

did not meet expectations

met expectations

exceeded expectations

Invoice timeliness

disappointed

did not meet expectations

met expectations

exceeded expectations

Comments

Section 8 - Total Experience

Overall value for price paid

disappointed

did not meet expectations

met expectations

exceeded expectations

Overall service

disappointed

did not meet expectations

met expectations

exceeded expectations

Overall facility

disappointed

did not meet expectations

met expectations

exceeded expectations

Comments

We welcome your comments. Where did we excel, and where can we improve?

Which team members were especially helpful? Please let us know so we can recognize them.

Would you recommend FCC if someone asked for a referral?

Yes

Evaluated by (Name and Title)

Evaluator's email address

Telephone

Date of your next event

Captcha

Post Event Evaluation Form for Meeting Planners

Please answer the following questions

Section 1 - Pre-Event: Sales Team

Section 2 - Pre-Event: Events Team

Section 3 - At Event

Section 4 - Facility

Section 5 - Facility Services

Section 6 - Food and Beverage

Section 7 - Post Event

Section 8 - Total Experience

I’m Cathy

Cathy Pugh